Dealing with front-line groups try challenging. Help them remain involved and empower them to deliver fantastic customer experiences with Stella Connect.
Managing a virtual team tends to be overwhelming, nevertheless advantages become undeniable.Learn precisely why Brooklinen ??s Stella Connect!
Stella Connect Permits Delivered Groups to do at Their Utmost
With teams taken from the communications heart flooring, Stella Connect enables you to guarantee top-quality buyer connections and mentor agencies from anywhere.
Managing a virtual teams are daunting, although value were unquestionable.
The CX Management Instrument Your Own Employees Really Likes
Stella Connect drives agent wedding and gratification for work-from-anywhere customer support groups.
Customer Feedback
Offer agencies real-time visibility within their results to make sure they’re passionate and involved – wherever they stay.
Coaching
Manage the professionals from anywhere – empower team leadership to properly encourage and coach representatives virtually.
Real Time QA
Establish QA feedback away from customer relationships, and tie-in real time customer feedback to manufacture their system most alternative and consultant of genuine agent performance.
Provider Data Recovery
Initiate robotic workflows which help your quickly create things best with clients after adverse service knowledge.
1:1 Conferences
Funnel an interactive means that allows teams frontrunners to operate more beneficial, action-oriented 1:1 conferences with agencies over video chat or even in person.
Payoff
Utilize users to force benefits, identification, and motivation tools to suit your agents to keep them engaged and driven from home. Because close 
suggestions should always be fulfilling.
Customer Feedback
Give agencies real-time exposure in their abilities to keep them inspired and engaged – no matter where they sit.
Instructing
Control their staff from anyplace – empower personnel frontrunners to successfully encourage and train representatives almost.
Realtime QA
Release QA product reviews off customer interactions, and tie in real-time customer feedback to produce your regimen most holistic and consultant of real broker efficiency.
Services Data Recovery
Create robotic workflows that help your immediately create affairs right with clientele after adverse service activities.
1:1 Conferences
Utilize an entertaining tool that empowers group leaders to run more beneficial, action-oriented 1:1 meetings with representatives over movie speak or in individual.
Rewards
Need consumers to run benefits, recognition, and motivation products to suit your agencies to keep them engaged and passionate at home. Because good suggestions should always be worthwhile.
All Of Our Customers Say It-all
At Stella Connect, we assist brand names establish happier, higher performing front-line teams – both in-person and digital.
“Stella Connect are a fantastic resource in regards to our teams and has completely changed the manner by which we consider operating wedding across our very own call heart. The product is actually assisting you grab the services one step further with a win-win for we and our users .”
Stella Connect Drives Fast Company Influence
Stella Connect covers it self – you do the mathematics:
Lower Agent Attrition
Considerably motivated and motivated representatives will always be longer, reducing the cost and interruption of hiring and onboarding new downline.
Typical price to engage and onboard one brand new agent.
Resource: Individual Reference Institute
Average professionals leader pay.
Origin: Customer Service Salary Learn
Measure Groups Most Cost-Effectively
The deep exposure Stella Connect brings will enable you to increase their broker to team commander ratio, meaning you are able to broaden your own front-line team without high priced manager spending.
Greatly Enhance Duplicate Acquisitions
Individuals who receive worst provider don’t stick around, while people who feel the enjoy can become clientele for life. Stella Connect enables you to enhance your as a whole service show making situations immediately after subpar relationships.